System Analyst for CRM

South Tangerang·Banten·IndonesiaInformation Technology

Job Type
:  Full Time
Job Industry
:  Banking
Job Function
:  Information Technology
:  Senior Staff/ Supervisor / Coordinator / Team Leader
:  Bachelor Degree

Work on and carry out maintenance of more complex application development processes, carry out needs analysis, system design, determine system and program specifications, and carry out testing applications to ensure that applications built can run smoothly and smoothly according to business needs, and be able to support business processes bank in accordance with the SLA that has been previously approved for the PEGA CRM application.


Key Responsibilities:
Strategy & Planning

  • Develop IT solutions (Design, Application Flow Chart, Coding, etc.) based on business needs, and ensure business units agree and are satisfied with the solutions provided
  • Do other tasks given by Direct Supervisor (Special Assignment)

Business Performance and Management

  • Providing direction and technical consultation to business units, as well as supporting them in the scope of information technology and managed applications
  • Make all required project documents in accordance with their responsibilities, based on the applicable IT PDLC
  • Supports 7x24 hours of investigation and recovery, if problems or failures occur in managed applications in the production environment
  • Conduct Unit Tests, and support the SIT and UAT process of the project
  • Make Project Progress Reports for all projects undertaken

People Management

  • Coordinate with other relevant parties on a limited basis, namely internally (between divisions and other IT groups, related Business Units, Operations, Branches, etc.) or externally (Application Vendors)

Regulatory Compliance

  • Develop and implement IT application systems that comply with compliance standards
  • Candidate must possess at least a Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
  • Required skill(s): system development, project management, itil, risk management, Pegasystems.
  • Required language(s): English, Bahasa Indonesia
  • At least 6 year(s) of working experience in the related field is required for this position.
  • Preferably Manager / Assistant Managers specializing in IT/Computer - Software or equivalent.
  • Full-Time position(s) available.
Skills Requirements
system developmentproject managementitilrisk managementPegasystems.